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Troubleshooting
FOUNDATION & LOGIC
Dashboard
Overview of bot health and active stats
Bot Configuration
Manage API keys and webhook settings
Flow Builder
Debug conversation paths and logic
Smart Automation
Troubleshoot AI-triggered responses
OUTREACH & DATA
Campaigns
Track broadcast status and templates
Notifications
Verify alert delivery and triggers
User Acquisition
Monitor lead sources and attribution
Log Verification
Audit deep-level system sync logs
SUPPORT & SEGMENTS
Agent Support
Live-chat takeover and agent protocols
User Segmentation
Fix audience filters and custom tags
Transcripts
Audit chat logs for specific user issues
Integrations
PAYMENT GATEWAYS
Payments Overview
Configuring Razorpay, Stripe & more
Checkout Flow
Optimizing the user purchase journey
OPERATIONS
Logistics
Shipping partners & tracking sync
Orders
Managing Shopify & WooCommerce sync
RESOURCES
Integrations Guide
Full documentation for third-party apps
FAQ
INTELLIGENCE REPORTER
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Review
Step 1 — Reporter
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Type
FAQ
A question that comes up repeatedly and needs a documented answer
SOP Change
An existing SOP that is outdated or needs to be updated
Article
A new guide, walkthrough, or explainer to add to the KB
Scribe Doc
A Scribe document that needs to be created or updated
Issue
A live operational problem affecting one or more brands
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CFR
PFR
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Panel
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