Troubleshooting Hub Overview
This page provides a quick overview of all Troubleshooting SOPs. Use the tiles below to identify the technical issue and follow the resolution steps.
How to use this section
- Review the tiles below to match the client's issue.
- Identify the correct category (Sync, Logic, or Support).
- Click the card to view the detailed Troubleshooting SOP.
Troubleshooting SOP Index
Orders
Fixing Shopify/WooCommerce sync delays and missing orders.
Campaigns
Why broadcasts fail or remain in "Pending" status.
Flow Builder
Resolving node connection and API block errors.
Agent Support
Routing issues and Freshchat/Live-chat sync failures.
Bot Config
General setup errors and business hour logic fixes.
Acquisition
Troubleshooting Ads-to-WhatsApp (CTWA) tracking.
Log Verification
Pulling transcripts and verifying error codes from the Admin Panel.
Segmentation
Fixing filter errors and contact tagging issues.
Notifications
Opt-in/Opt-out and system notification failures.
Smart Automation
Sequence failures and keyword trigger fixes.
Settings
Profile updates and API key management issues.
Dashboard
Fixing data mismatch in analytics and reporting.
Notes
- Always check Log Verification first to rule out server issues.
- Verify Meta Template status for any Campaign failures.
- Escalate to L2 if the SOP steps do not resolve the issue.