📁 Miscellaneous Overview
This page provides a quick overview of administrative tasks and internal activities.
Use this page to handle client offboarding, internal requests, and team engagement.
🧭 How to use this section
- Review the tiles below to find the specific administrative process.
- Follow the guidelines for billing or churn to ensure data consistency.
tip
For client-related billing or churn, ensure you have the Client ID ready before proceeding with the SOP.
📘 Miscellaneous SOP Index
Churn Requests
Standard process for offboarding a client and deactivating their WhatsApp API.
Billing Requests
Handling wallet top-ups, invoice generation, and credit refund issues.
Meeting Requests
Internal booking demos, tech calls, and cross-departmental sync-ups.
New Feature Requests
How to submit and track enhancement suggestions for the product team.
Existing Feature Feedback
Reporting issues or providing feedback on current tools and UI/UX.
SOP Change Request
Request modifications, report inaccuracies, or suggest process updates to current SOPs.
📌 Notes
- Churn Requests must be approved by the Account Manager before execution.
- Meeting Requests should be logged at least 24 hours in advance to avoid conflicts.
- Movie Week winners are picked randomly; check the Hall of Fame for past winners.