Welcome to the BusinessOnBot (BoB) Internal Knowledge Base.

This repository serves as the single source of truth for our technical ecosystem, operational workflows, and support standards. Our goal is to empower every team member to provide world-class commerce solutions on WhatsApp and Instagram.

---

How to use this section

• Explore the Product Landscape: Review the tiles below to understand how BoB integrates with e-commerce platforms to drive revenue.
• Master the Search: Use the global search shortcut Cmd + K (Mac) or Ctrl + K (Windows) to locate specific error codes or SOPs instantly.
• Understand Responsibility: Learn how to differentiate between standard operational tasks and technical escalations.

tip

New to the team? We recommend starting with the Product Information card to get a 360-degree view of the BoB platform.

---

Getting Started Index

INFO

Product Information

A deep dive into BoB's core architecture, merchant value proposition, and supported commerce modules.

GUIDE

SOP Site Guide

Standardized guide on navigating the KB, understanding category logic, and contributing to documentation updates.

---

Internal Support Framework

To maintain maximum efficiency and ensure client uptime, we follow a streamlined two-tier resolution structure:

Support Tier	Scope of Work	Key Responsibilities
L1 / Customer Support	First-line Defense	Resolving "How-to" queries, validating bugs, and executing documented SOPs for sync or campaign issues.
Engineering / Product	Technical Resolution	Fixing core platform bugs, database management, server health, and API-level infrastructure changes.

---

Documentation Conventions

To help you scan information quickly during live support sessions, we use the following visual markers:

• note

  Standard Note: General context or background information relevant to the process.

• info

  Pro Tip: Best practices or "shortcuts" that help you resolve tickets more efficiently.

• danger

  Critical Alert: High-risk actions that could lead to Meta Business account bans, data loss, or billing errors.

---

Important Operational Notes

• Documentation over Dialogue: Always prioritize the steps written in this KB over verbal advice. This ensures we provide a consistent experience to all BoB merchants.
• Data Privacy & Security: Security is paramount. Never share internal logs, Client Secret Keys, or API Tokens in Slack channels or external emails.
• The Feedback Loop: Our platform evolves weekly. If you identify a gap in an SOP or an outdated UI screenshot, please report it immediately via the Miscellaneous section.