Churn Requests
Use this page to handle client offboarding and deactivation of their WhatsApp API access.
caution
Churn requests must be approved by the Account Manager before execution. Do not proceed without written confirmation.
When to Raise a Churn Request
- Client has decided to discontinue the service
- Non-payment after final notice
- Account Manager has confirmed offboarding
Steps
- Confirm churn approval from Account Manager (written confirmation required)
- Raise a CRB with the client's Org ID and reason for churn
- Tech team deactivates the WhatsApp API and disconnects the BSP
- Notify the Accounts team to freeze any pending billing cycles
- Log the offboarding in the internal tracker
Need help?
Reach out to the Internal Ops Channel with the client's Org ID and "CHURN REQUEST" in the subject.