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✉️ Email Ticketing & Integration

Procedures for inbound email ticketing, SMTP setup, and routing support mails to the BoB dashboard.

Under Construction

Our SMTP Setup and Email-to-Ticket routing protocols are currently being updated to version 3.0.

🛠️ Planned Sections:​

  • SMTP Configuration: Connecting brand domains (Gmail, Outlook, Custom).
  • Ticketing Logic: How emails are converted into support chats.
  • Routing Rules: Auto-assigning emails based on subject line keywords.
Manual Action

Until this SOP is finalized, follow the standard Freshdesk Forwarding Rule for all incoming support emails.

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